TermsRating
Companies / EcoFlow

EcoFlow

6 serious, 3 to watch. Found 12 of 23 practices.
account.ecoflow.com/agreement/en-us/TermsOfUse.html?tblci=GiAkuLpxVlX5L8Dl0jheJH (7 Oct 2026)account.ecoflow.com/agreement/en-us/PrivacyPolicy.html?tblci=GiAkuLpxVlX5L8Dl0jh (7 Oct 2026)
D

Do they sell or share your data?Yes

is a detailed explanation of how we handle the sharing and disclosure of personal information: Categories of Consumers’ Personal Information We Share We may share the following categories of consumers’ personal information with third parties: Identifiers: Including but not limited to your name, email address, mailing address, phone number, and other similar identifiers. Commercial Information: Such as records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
account.ecoflow.com/agreement/en-us/PrivacyPolicy.html?tblci=GiAkuLpxVlX5L8Dl0jh, lines 1503–1521
In plain wordsThe company shares your name, contact details, purchase history, and online browsing habits with other companies. This means your information is being passed to third parties, which could include advertisers or marketing partners.

Do they use what you post to train AI?Yes

If you have questions about our automated decision making, you may contact us as set forth in “Contact Us” below. De-identified and Aggregated Information. We may use personal information and other information about you to create de-identified and/or aggregated information, such as de-identified demographic information, de-identified location information, information about the device from which you access our Services, or other analyses we create. AI Chat Assistant. We may use the information you provide through the AI assistant to help improve the quality, accuracy, and reliability of the service. If third-party AI services (such as OpenAI or
account.ecoflow.com/agreement/en-us/PrivacyPolicy.html?tblci=GiAkuLpxVlX5L8Dl0jh, lines 898–912
In plain wordsThe company can use the information you type into the AI assistant to train and improve its models. This means your inputs may be used to help the service learn, which could include your personal data or content.

Do they refuse responsibility when things break?Yes

YOUR USE OF THE WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER THE COMPANY NOR ANY PERSON ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR
account.ecoflow.com/agreement/en-us/TermsOfUse.html?tblci=GiAkuLpxVlX5L8Dl0jheJH, lines 464–477
In plain wordsThis clause means the company is not responsible if you encounter viruses or cyberattacks while using their site. You use their services at your own risk, and they do not guarantee that the website is safe, accurate, or secure.

Can they hand your data to authorities without telling you?Yes

Without limiting the foregoing, we have the right to cooperate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Website. YOU WAIVE AND HOLD HARMLESS THE COMPANY AND ITS AFFILIATES, LICENSEES, AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY THE COMPANY/ANY OF THE FOREGOING PARTIES DURING, OR TAKEN AS A CONSEQUENCE OF, INVESTIGATIONS BY EITHER THE COMPANY/SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES.
account.ecoflow.com/agreement/en-us/TermsOfUse.html?tblci=GiAkuLpxVlX5L8Dl0jheJH, lines 267–281
In plain wordsThis clause says the company can cooperate with law enforcement requests without promising to notify you. It also prevents you from suing them for following these orders or participating in investigations.

Can they change the deal without asking?Yes

For purposes of this Privacy Policy, “material changes” shall include but are not limited to: significant modifications to the types of personal information collected, substantial alterations in how we use or share personal information, or changes to your legal rights or remedies under this Privacy Policy. You understand and agree that you will be deemed to have accepted the updated Privacy Policy if you continue to use our Services after the new Privacy Policy takes effect.
account.ecoflow.com/agreement/en-us/PrivacyPolicy.html?tblci=GiAkuLpxVlX5L8Dl0jh, lines 1607–1620
In plain wordsThe company can change the rules, and if they notify you of a major change, your continued use of the app means you have automatically agreed to the new terms.

Do you pay their legal bills?Yes

YOU WAIVE AND HOLD HARMLESS THE COMPANY AND ITS AFFILIATES, LICENSEES, AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY THE COMPANY/ANY OF THE FOREGOING PARTIES DURING, OR TAKEN AS A CONSEQUENCE OF, INVESTIGATIONS BY EITHER THE COMPANY/SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES. However, we do not undertake to review all material before it is posted on the Website, and cannot ensure prompt removal of objectionable material after it has been posted.
account.ecoflow.com/agreement/en-us/TermsOfUse.html?tblci=GiAkuLpxVlX5L8Dl0jheJH, lines 267–281
In plain wordsThis clause means that if the company or the police investigate you or share your information, you cannot sue them and you must protect them from any resulting legal costs or claims. You are essentially agreeing to take the blame and cover the fallout if their investigation leads to legal trouble.

Do they track you across sites, apps or places?Partly

An IP address is a number that identifies a device connected to the internet. For most devices, the IP address changes on at least a weekly basis. Our Service Providers may also get device identifiers and specific information about the browser you use. In some cases, this information may be unique to you. Additionally, our website uses pixels which are HTML code snippets that are loaded when a user visits a website or opens an email. It is useful for tracking user behavior and activity. With a tracking pixel, advertisers can get data for online marketing, web analysis or email marketing. If such data is analyzed in a particular way, the data collected through these
account.ecoflow.com/agreement/en-us/PrivacyPolicy.html?tblci=GiAkuLpxVlX5L8Dl0jh, lines 1285–1299
In plain wordsThe company and its partners can track your online behavior, your location (via IP address), and your specific device details. They also use invisible pixels to monitor how you interact with their websites and emails for advertising purposes.

Do they use your data to target ads?Partly

offenses or the execution of criminal penalties, or for the enforcement of civil law claims. Marketing and advertising, such as providing product and service recommendations, which may include targeted ads. You may opt out of such communications by using the unsubscribe link in our emails or adjusting your notification settings in the EcoFlow app. You may also contact us at privacy@ecoflow.com. Enable and optimize voice assistant functionality, including wake word detection, speech recognition, and voice responses through integration with trusted third-party providers.
account.ecoflow.com/agreement/en-us/PrivacyPolicy.html?tblci=GiAkuLpxVlX5L8Dl0jh, lines 931–946
In plain wordsThe company uses your information to provide product recommendations and targeted advertisements. You can stop these personalized communications by unsubscribing from their emails or changing your app settings.

Can your data go to a buyer if the company is sold?Partly

raudulent or illegal activity, and prosecuting those responsible for that activity; Measuring interest in and engagement with our Services; Improving, upgrading or enhancing our Services; Developing new products and Services; Ensuring internal quality control and safety; Authenticating and verifying individual identities, including requests to exercise your rights under this policy; Debugging to identify and fix errors with our Services; Conducting audits related to interactions, transactions, and other compliance-related activities; Sharing information with third parties as necessary to provide our Services; Enforcing our agreements and policies; Evaluating or Conduct a merger, divestiture,
account.ecoflow.com/agreement/en-us/PrivacyPolicy.html?tblci=GiAkuLpxVlX5L8Dl0jh, lines 857–879
In plain wordsIf the company is sold, merges with another business, or undergoes a restructuring, your personal information may be transferred to the new owner.

Checked, nothing hostile

  • Does not say it joins your data across its products into one profile.
  • Does not say it shows your name, photo or activity in ads.
  • Does not say it keeps your data forever or after you delete your account.

Not covered by these documents

The documents we read do not mention these practices, which usually live in a document we haven’t read yet:

  • Do you give up the right to sue?
  • Do they get wide rights to what you post or upload?
  • Do they refuse to let you delete your account?
  • Can they read your private messages?
  • Do they lock you in for a year or more?
  • Can they cut you off any time?
  • Do they keep rights to your content after you leave?
  • Are they off the hook if your data leaks?
  • Does your subscription renew by itself?
  • Must disputes be settled in their chosen court?
  • Do they own your ideas and feedback?