TermsRating
Companies / Amazon

Amazon

4 serious, 2 to watch. Found 9 of 23 practices.
amazon.com/gp/help/customer/display.html?nodeId=201809740 (3 Oct 2026)text changed since the last time we read it
D

Can they change the deal without asking?Yes

Amazon has no responsibility or liability for such content. 4.3 Changes to Alexa; Amendments. We may change, suspend, or discontinue Alexa, or any part of it, including any Third-Party Services or Premium Features, at any time without notice. We may amend any of this Agreement’s terms at our sole discretion by posting the revised terms on the Amazon.com website. Your continued use of Alexa after the effective date of the revised Agreement constitutes your acceptance of the terms. 4.4 Geographic Restrictions. Alexa is operated in the United States. We may restrict access to Alexa or certain Alexa features from other locations.
amazon.com/gp/help/customer/display.html?nodeId=201809740, lines 111–113
In plain wordsAmazon can change the rules of this agreement whenever they want just by posting the new version online. If you keep using Alexa after the changes are posted, you are automatically agreeing to the new terms.

Do they refuse responsibility when things break?Yes

4.7 Disclaimer of Warranties and Limitation of Liability. Without limiting the Disclaimer of Warranties and Limitation of Liability terms in the Amazon.com Conditions of Use, and unless otherwise required by applicable law, in no event will our or our licensors’ or our service providers’ aggregate liability with respect to any claim arising from or relating to this Agreement or your use of Alexa exceed fifty dollars ($50). 4.8 Severability. If any term or condition of this Agreement is deemed invalid, void, or for any reason unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining term or condition. 4.9 Contact Information.
amazon.com/gp/help/customer/display.html?nodeId=201809740, lines 116–119
In plain wordsThis clause limits the total amount of money the company will ever pay you to just $50, even if their mistake causes you significant loss.

Can they cut you off any time?Yes

S-2.4 Termination. We (and, for any Alexa Subscription to a Third-Party Service, the operator of that service) may terminate any Alexa Subscriptions at our discretion without notice. If we do so, we will give you a prorated refund based on the number days remaining in your subscription. However, we will not give any refund for termination related to conduct that we determine, in our discretion, violates this Agreement or any applicable law, involves fraud or misuse of the subscription, or is harmful to our interests or another user. Our failure to insist upon or enforce your strict compliance with this Agreement will not constitute a waiver of any of our rights.
amazon.com/gp/help/customer/display.html?nodeId=201809740, lines 137–137
In plain wordsThe company can end your subscription at any time without warning. If they do, you will only get a partial refund unless they decide you broke the rules or acted dishonestly.

Do they use what you post to train AI?Yes

We use a variety of data sources to train these models and provide responses to your requests, including Amazon content, content from the use of our services, content licensed from third parties, and content publicly available on the internet. Alexa’s machine learning models may produce content that is based, in part, on patterns in data used to train these models. Alexa may provide responses that do not represent Amazon’s views. Alexa may also get things wrong, including by failing to take a requested action or taking an action different from what you requested.
amazon.com/gp/help/customer/display.html?nodeId=201809740, lines 111–111
In plain wordsThis clause states that Amazon uses content from your use of their services to train their machine learning models. This means your interactions and data may be used to improve their AI systems.

Do they combine your data across products?Partly

You may use the Software only on or through an Alexa Enabled Product or Auxiliary Product. For additional terms that apply to the Software, see the software terms contained in the Amazon.com Conditions of Use and the terms contained in the Legal and Compliance section in your Alexa App. 1.3 Alexa Interactions. Amazon records, processes, and retains Alexa Interactions and other information from your account, such as your voice and text inputs, music playlists, shopping lists and shopping history, and information from Third-Party Services (such as when you link your email account or other Third-Party Service to Alexa) in the cloud to provide, personalize, and improve our services.
amazon.com/gp/help/customer/display.html?nodeId=201809740, lines 95–96
In plain wordsAmazon collects and stores information from various sources, including your voice commands, shopping history, and linked third-party accounts, to create a single personalized profile. This allows them to use your data from different services to improve and customize your experience.

Does your subscription renew by itself?Partly

Subscription fees may change from time to time, effective as of the beginning of the next subscription period. Subscription fees may be subject to tax and are non-refundable except as expressly set forth in these terms. You will need a current, valid payment method to sign up and pay for an Alexa Subscription. Unless you notify us before a charge that you want to cancel or do not want to auto-renew an Alexa Subscription, that Alexa Subscription will automatically continue and you authorize us (without notice to you, unless required by applicable law) to collect the then-applicable fee and any applicable taxes, using any payment method we have on record for you.
amazon.com/gp/help/customer/display.html?nodeId=201809740, lines 129–131
In plain wordsYour subscription will automatically renew and your payment method will be charged again unless you cancel before the next billing period.

Checked, nothing hostile

  • Does not say it sells your personal data or shares it with other companies for their own use.
  • Does not lock you into a year-long or longer commitment or charge you to leave early.
  • Does not describe following you across sites, apps or devices, or collecting your face or fingerprints.

Not covered by these documents

The documents we read do not mention these practices, which usually live in a document we haven’t read yet:

  • Do you give up the right to sue?
  • Do they get wide rights to what you post or upload?
  • Do they refuse to let you delete your account?
  • Can they read your private messages?
  • Do they keep your data after you leave?
  • Do they use your data to target ads?
  • Do they keep rights to your content after you leave?
  • Can your name or photo appear in ads?
  • Can they hand your data to authorities without telling you?
  • Can your data go to a buyer if the company is sold?
  • Are they off the hook if your data leaks?
  • Do you pay their legal bills?
  • Must disputes be settled in their chosen court?
  • Do they own your ideas and feedback?